Return Policy

Totih Store Return Policy

1. Return period : You can return the product within 7 days from the date of receipt, provided that the product is in its original condition and unused, with all accessories and packaging preserved.

2. Return Terms :

   • The product must be unused and in good condition.
   • The product is returned in its original packaging.
   • Damaged or used products cannot be returned.

3. Retrieval process :

   • Contact our customer service team within 7 days of receiving the product and provide your order number and a picture of the product.
   • You will be guided on the steps to return and resend the product.

4. Return costs : The customer bears the shipping costs when returning the product, unless the product arrives damaged or does not match what was ordered.

5. Refund : After returning the order and verifying its status by the relevant department, the amount will be returned to the card in the case of prepayment, and the amount will be deposited in the form of a balance for the customer on our website in the case of payment upon receipt so that he can use it for shopping later.