Return Policy

Totih Store Return Policy

  1. Return period : You can return the product within 7 days from the date of receipt, provided that the product is in its original condition and unused, with all accessories and packaging preserved.

  2. Return Terms :

    • The product must be unused and in good condition.
    • The product is returned in its original packaging.
    • Damaged or used products cannot be returned.

  3. Retrieval process :

    • All you have to do to return the product is to contact the customer service staff on the following number: 00905302200258 and send pictures of the product in its original packaging with an explanation of the problem. If the return of the product is approved, you can deliver the order to any shipping company and send it to the company’s address in Istanbul at the following address:
    • TOTIH ELEKTRONİK TİCARET SANAYİ İTHALAT VE İHRACAT LİMİTED ŞİRKETİ
    • Kayabaşı, Rabia Cd No:9, 34306, 34275 Başakşehir/Istanbul

  4. Return costs : The customer bears the shipping costs when returning the product, unless the product arrives damaged or does not match what was ordered.

  5. Refund : After returning the order and verifying its status by the relevant department, the amount will be returned to the card in the case of prepayment, and the amount will be deposited in the form of a balance for the customer on our website in the case of payment upon receipt so that he can use it for shopping later.